IntelliCare Telephone Triage Programs (nurse line)
IntelliCare provides outsource telephone triage (nurse line) services to hospitals and physicians groups nationwide. Telephone triage programs include after-hours and 24 x7 coverage for hospitals and practices, community nurse lines, and ED Triage. At any hour, patients can contact a caring, experienced Registered Nurse who will use industry-standard guidelines to provide efficient and accurate advice for seeking appropriate care based on reported symptoms.

IntelliCare nurses can typically respond to 80% of calls without requiring physician involvement—allowing our clients to optimize their resources while providing continuous, quality care.

• Children's Hospitals: After-Hours Telephone Triage
• Emergency Department Clinical Triage Services
• Student Health Centers
• Community Nurse line Services
• Post Discharge Follow-Up Services

Transforming Hospital and University Health Call Centers into Strategic Business Assets

Healthcare providers face overwhelming market pressures, all of which contribute to increasing costs. Aging patient populations require increased Medicare/Medicaid resources and more time with clinicians. Better informed patients demand more services, better access and greater convenience. Nursing, laboratory, IT and business office staffing shortages continue to plague providers. And, as specialty facilities encroach on their patient populations, hospitals must seek out opportunities to attract high-income business and brand centers of excellence.

Providers recognize that the health call center is a key community touchpoint facilitating both communication and care, as well as a potential tool for addressing these pressures. However, providers need to demonstrate that call center investments produce measurable value for the sponsoring organizations, a difficult task as many call centers are narrow in service scope, operate at less than optimal efficiency and are hampered by the lack of tools to help them operationally or to measure their contributions.

Yet health call centers offer providers tremendous opportunity. Through more strategic utilization of call center resources, providers can do more for their patients, distinguish themselves in their communities and produce measurable results for the organization.

What are the benefits of outsourcing your telephone triage services to IntelliCare?

By outsourcing to IntelliCare, you can:

• Free up critical nursing and physician staff.
• Reduce non-emergent use of the emergency department.
• Reduce liability risks - a trained professional is always available; every encounter is documented
  and recorded.
• Document chief complaint and encounter details in advance of presenting patients, if desired.
• Minimize risk with consistent, documented, guideline-based care advice.
• Boost follow-up referrals to affiliated Primary care physicians or specialists.
• Increase patient acquisition and retention.